Welcome to First Block, a Notion series where founders from the world’s leading companies tell us what it was like to navigate the many firsts of their startup journey—and what they learned from that experience.In this episode, we spoke with Jesse Zhang, Co-founder and CEO of Decagon. In just a year since coming out of stealth, Decagon has become a $1.5 billion AI unicorn, transforming customer service for companies with AI agents.

Chapters

00:00 Intro

01:40 Rethinking Customer Experience

02:45 Early Startup Lessons

05:18 Agent Operating Procedures

09:58 Building Enterprise Trust

14:04 Scaling Fast

15:53 Hiring Philosophy

19:12 The Tool Stack

20:12 Advice Block

For a full video, transcripts, and custom Notion x Decagon templates, please visit: ⁠https://ntn.so/nfxioe⁠

To learn more about how Notion is supporting startups, please visit: https://ntn.so/u28v7x

Monday Morning Podcast 1-31-11