Noah Tetzner shares his struggle with a high-paying client who treats him like a therapist, discussing the importance of setting boundaries and prioritizing mental health. They explore the expectations freelancers have for clients based on payment, the difference between high maintenance and paying for access, and the power of clear communication in resolving issues. Honest conversations and clear communication are highlighted as essential tools for problem-solving.
High-paying clients often expect a personal connection beyond the service provided.
Clear communication and setting boundaries are essential for maintaining a healthy client relationship.
Deep dives
Setting Boundaries with Clients
Noah, a freelancer, is struggling to balance a high-paying client who has turned into a personal relationship. The client regularly shares personal problems and random thoughts, making Noah feel like a therapist rather than a freelancer. Though this relationship generates significant revenue, Noah wants to set boundaries. The hosts recommend embracing the access clients pay for and being available as a friend, as high-paying clients often expect this level of personal connection. However, if the personal demands are exhausting or detouring Noah from growing his business, he may need to have an open conversation with the client about setting boundaries or potentially ending the relationship.
High-Paying Clients and Boundaries
The hosts acknowledge that high-paying clients come with additional expectations beyond the service being provided. Noah's client pays $42,000 annually, seeking access to Noah and treating him as a partner. The hosts encourage Noah to recognize that this level of access is what many clients desire when paying a high retainer. Though they note if the personal demands are taking a toll on Noah's mental health or affecting his ability to focus on his core business, it may be necessary to consider ending the relationship.
Effective Communication and Solutions
The hosts emphasize the importance of clear communication in addressing this situation. They recommend having an open and honest conversation with the client as a friend, expressing thoughts and concerns while offering potential solutions. They highlight the need for honesty, not beating around the bush, and suggest charging the client more or establishing boundaries like specific hours for client interaction. Ultimately, effective communication can lead to a resolution that benefits both parties involved.
On today’s Q&A Episode, Noah Tetzner finds himself in a tight spot. He’s got a high-paying client on a monthly retainer. And while this makes a ton of financial sense for his business, this client is starting to go way over scope by treating Noah a bit like a BFF or even a therapist at times. What’s a guy to do? We’ll help Noah out on this episode. Here we go.
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