QuickBooks Live on the Intuit earnings call, how GoDaddy’s “do it with me” program could be a harbinger for ProAdvisors, community feedback on QuickBooks Live, and why job switchers make more money

Show Notes

In this episode, Blake and David discuss:

Intuit catches 'credential stuffing' attack on TurboTax account — Accounting Today — The software provider recently alerted Vermont that a cybercriminal had gained access to a state resident's account. How did they do it? Because the customer had used the same password on another site that got hacked. The lesson: Use a different password on every site! How do you do that? With a password manager.

Intuit Inc. (INTU) CEO Sasan Goodarzi on Q2 2019 Results - Earnings Call Transcript — Seeking Alpha — Can you believe it? A question about QuickBooks Live made it into the latest Intuit earnings call! The analyst from RBC must have seen the conversation online about what QuickBooks Live means for ProAdvisors. We’re proud to have broken the story on the Cloud Accounting Podcast, and good job everyone in making sure that this “test” didn’t fly under the radar. In short, Sasan Goodarzi, CEO of Intuit, likes what he sees from the test. That doesn’t surprise us considering he and his predecessor were both bullish on TurboTax Live, a very similar service.

David also highlights the following quote from Goodarzi earlier in the call:

This strategy is a continuation of Intuit's 10-year transformation led by Brad from a North American desktop company to a global cloud company. As we advance our strategy, we're taking steps towards becoming an AI-driven expert platform. Let me unpack what I mean by an AI-driven expert platform. It's a platform where we and others solve the most pressing customer problems and deliver awesome experiences. It's about significantly accelerating our application of Artificial Intelligence, which progressively learns from the large datasets across the platform, and delivers the benefits customers seek with speed, and it's about solving the largest problem customer's face, confidence, by connecting them with experts on our platform.

What ProAdvisors are Saying about QuickBooks Live — Insightful Accountant — Here’s the feedback from the wider ProAdvisors community based on three online “town halls” hosted by Joe Woodard with official Intuit participation. One stat in particular that caught our attention — 51% of attendees saw QuickBooks Live has having a negative future impact on Intuit’s relationship with the accounting profession, while only 30% saw a positive impact.

Interestingly, the Intuit representative said he regretted not communicating Intuit’s test to accounting professionals. However, that contradicts what we’ve told by a ProAdvisor that Intuit held a secret webinar for 75+ top ProAdvisors informing them about QuickBooks Live in late January. These ProAdvisors were unable to speak publicly because they were under NDA, which may explain the unusual silence from some in the community who would typically be all over such a story.

Whatever you think about the whole incident, David highly recommends everyone read The Cluetrain Manifesto, available online for free. 

What Intuit ProAdvisors can learn about QuickBooks LIVE from the GoDaddy Pro launch — Medium — Ned Dwyer sees significant parallels between the test of QuickBooks Live and the “Do It With Me” program he helped to create at GoDaddy for customers who needed assistance creating their own websites.

JPMorgan's Dimon: Square innovated where we should have — American Banker — The CEO of the nation's biggest bank gave the fintech props for revolutionizing payments and then building off its success to provide a whole range of services to small-business clients.

Air On The Side Of Real Time With Abacus Corporate Travel Booking — Abacus Blog — Abacus Travel combines seamless travel booking with the power of real time expense reporting.

Are Job Switchers Earning More? — Korn Ferry — Even in this record-low unemployment market, companies have been keeping salaries in check. But new government figures suggest that those who jump ship are starting to get around that.

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