HBR IdeaCast Race at Work: Lessons in Diversity and Culture from Mastercard
Dec 3, 2020
Donna Johnson, former Chief Diversity Officer at Mastercard, shares her pioneering journey in diversity and inclusion since 2010. She discusses the complexities of race in corporate settings and the impact of micro-inequities on workplace culture. Johnson highlights innovative hiring strategies and the critical role of Chief Diversity Officers in driving change. She emphasizes the importance of family support in navigating ambition and race, advocating for open discussions about these topics to foster authentic progress in organizations.
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Micro-inequities
- Five women of color and one white man were reprimanded for being too loud.
- The executive stopped reprimanding them when she noticed the white man.
Hiring Diverse Talent
- Avoid stating you want a "qualified" diverse candidate; it implies a lower standard.
- Look beyond traditional recruiting channels to find diverse talent.
D&I Initiatives
- Create a clear brand and common language for D&I initiatives.
- Build business resource groups (BRGs) for employee engagement and internal focus groups.