CSM Practice - The Customer Success Podcast From RETAIL to CUSTOMER SUCCESS: Career Change
With an impressive background in luxury and heritage retail, Jennifer Yoder decided to transition into the world of software as a Customer Success Manager at Crave Retail. There is so much to learn from her insights about retail and Customer Success.
In this podcast episode, Jennifer explains how Customer Success is manifested in retail and how these practices can be applied to a SaaS or a software company.
According to Jennifer, Customer Success exists in retail and emphasizes that SaaS companies can leverage the soft skills gained from luxury retail.
Watch this episode, Irit asks Jennifer about:
- Transferable skills, experience, and methodologies
- How much information is needed about the client, and how to acquire it
- The importance of cross-functionally in these environments
- Courses, tools and other resources that will come in handy
This episode is a comprehensive resource for retail professionals looking to transition into Customer Success.
Listen to the full podcast episode now!
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Additional Resources:
📑 Blog: Customer Success Career Development:
https://bit.ly/3OZzHcA
🎥 Video: Steps in Hiring the Right CSM (Customer Success Manager)
https://youtu.be/yvkihrENs28
🎥 Video: Hiring a First-Time Customer Success Manager
https://youtu.be/-dOY0FYqjpY
🎥 Video: 2021 Customer Success Manager Salary Trends
https://youtu.be/6mtxTuDGfNE
⏬ Download this Infographic: Four Key CSM Role Profiles you want to hire for!
https://bit.ly/4bUoxjc
⏬ Infographic: The 10 Skills of Highly Effective CSMs
https://bit.ly/4bWyWLe
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