The one with the human experience - NYT Bestseller Joseph Michelli CEO The Michelli Experience E144

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🎤🎞️“The one with the human experience” with NYT Bestseller Joseph Michelli CEO The Michelli Experience in CX Passport Episode 144🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:09 Airbnb and Mercedes’ customer experience strategies

8:14 Balancing operational incentives with customer experience

11:38 Prioritizing human interaction in customer service

15:50 Solving for gamification in customer feedback

19:00 Joseph’s radio career influencing CX today

20:08 1st Class Lounge

23:40 What is human experience?

26:22 Mental wellness and Bonfire Digital Wellness

30:16 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

LinkedIn: https://www.linkedin.com/in/josephmichelli/

Website: https://www.josephmichelli.com/