Karen Penney, VP Payments Products UK, Western Union Business Solutions
The Covid-19 pandemic has highlighted the potential opportunities for women in the growing digital economy. Remote working and flexibility, together with the requirement for a fresh take on leadership that unites employees, clients and partners, have served to demonstrate how a new way of working can help personalise customer service and boost efficiency and productivity in financial services. Robin Amlot of IBS Intelligence discussed the issues with Karen Penney of Western Union Business Solutions.
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