The Very Dental Podcast Network Very Dental: "All the Gems Come Out" with Dr. Jason Smithson
What's the very best way to figure out what a patient really wants? You have an honest and authentic conversation with them! Alan welcomes back Dr. Jason Smithson to the Very Dental Podcast to talk about having conversations with patients! Jason and Alan spend a LOT of time talking about how they've learned to have great conversations. (hint: less talking, more listening) Any time I get a chance to tell stories with Jason, I take it! I think you'll really enjoy this one
Some of the topics they covered:
- "Instant Orthodontics" good dentistry or bad dentistry?
- Gen Z and Instagram filters
- The esthetic preferences of younger generations and cultures are not necessarily the same as what dentists have learned!
- John the 80-ish year old "very English guy" ("I don't want to look like her.")
- Why don't we teach how to have a conversation with people about what they want?
- The cosmetic patient that "didn't like" what they had done
- Giving diastemas back!
- Clinician to patient "I don't care" vs. "I don't mind"
- Dentists need to keep their mouths shut...more listening and less talking
- "All the gems come out after a minute or two..."
- Is it good to be "busy?"
- How Jason schedules recalls
- A "very Cornish" patient and how listening helped solve his problem
Some links from the show:
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