The New Automation Mindset: AI + Automation + Integration

Leveraging Composition for a Noble Mission

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Jun 5, 2024

Tristan Cox, Chief Digital Officer at the Aged Care Quality and Safety Commission in Australia, shares his unique journey from archaeology to digital innovation in aged care. He discusses the Royal Commission's formation and the critical need for integrated regulatory approaches. Emphasizing process mapping, he explains how technology and a growth mindset can revolutionize aged care regulation. Tristan also highlights the power of low-code solutions and composable architecture to streamline government processes and enhance care quality.

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INSIGHT

Unified Regulator Improves Oversight

The Royal Commission consolidated three regulators into one unified Aged Care Quality and Safety Commission to remove information boundaries.
Inspectors assess charts, interview people, and act on noncompliance against standards to protect care quality.

ANECDOTE

From Archaeology To Digital Leadership

Tristan traced his path from commerce to archaeology to Lean Six Sigma and public-sector digital leadership.
He used early roles documenting jobs and training people to develop his process-mapping and team-building skills.

INSIGHT

CDO Role Is Systems And People-Centric

Chief digital roles focus on people, processes, and systems rather than pure technical depth.
Tristan emphasizes conceptual architecture and human-centered design over technology for its own sake.

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In this episode, Markus Zirn and Tristan Cox dive deep into the digital and regulatory landscape of aged care in Australia. Tristan shares insights into the formation and evolution of the Royal Commission, driven by significant events and the need for an integrated regulatory approach. He discusses the challenges and transformations within aged care, highlighting the importance of process mapping and technological adaptation in enhancing care quality. They also explore Tristan's remarkable career journey from studying archaeology to leading digital innovation in aged care, underscoring the invaluable role of a growth mindset in government IT leadership. Lastly, they delve into the future of aged care regulation, touching on Tristan's vision for leveraging technology to simplify government processes and make a lasting impact in the sector.

Timestamps

*(00:00) Episode Start

*(02:23) Understanding the Royal Commission into Aged Care Quality and Safety in Australia

*(05:16) Tristan's career journey

*(14:22) Challenges technology leaders face in aged care

*(23:30) Tristan's driving forces in his work

*(27:18) IT's role in simplifying government processes

*(35:50) Key takeaways from ‘The New Automation Mindset' book

*(41:22) Improving efficiency with Tristan's 'Operational Digital Toolkit'

Episode Key Takeaways

Optimize your workflow with process mapping: Begin by mapping out your workflows to thoroughly understand your processes and pinpoint areas for improvement. This fundamental step is crucial for enhancing efficiency and achieving operational clarity.
Boost agility with low-code platforms: Empower your team to adapt quickly with low-code platforms. These user-friendly tools enable rapid development and deployment of solutions, enhancing your organization's agility and responsiveness to change.
Future-proof your operations through composability: Design systems and processes to be flexible and adaptable. Embracing modularity ensures easy adjustments to evolving challenges, keeping your operations resilient and ready for the future.

Top Quote

“Decomposition is right at the center of our enterprise architecture. We want to use best in breed products and connect them together in a smooth transition, an easy connection, so that we can get the data transfer between systems. And actually the Workato product is what we landed on to do that. It has all of these attributes, it has an ability to be used in a very powerful and flexible way. Is it fast? Absolutely. We can develop stuff really quickly in there. Does it have flexibility? Yes. We can do all sorts of things with it that, in fact, we're discovering some things that weren't even in our original intent, but we're playing with those things just to understand the boundaries.” - Tristan Cox

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