Just a Couple of Dentists Can AI really handle calls better than your front desk? (ft. Kevin Tallman)
Jun 24, 2025
Kevin Tallman, CEO of Mango Voice, is shaking up the dental industry with innovative AI solutions. He dives into how AI can handle missed calls, automate documentation, and improve patient interactions. Tallman discusses the strengths and limitations of AI, shedding light on what to watch for when selecting AI vendors. He emphasizes the potential for AI to transform appointment scheduling and patient engagement while cautioning against generic solutions that might not fit dental practices. Discover the future of AI in revolutionizing operations and enhancing service efficiency!
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AI Boosts Call Answering and Documentation
- 30% of dental practice calls go unanswered, costing significant production revenue.
- Automating call documentation directly into practice management systems saves time and improves transparency.
Train AI With Dental-Specific Data
- Use dental-specific call data to train AI models for accurate patient interaction.
- Generic AI models lack context and can misinterpret dental calls.
AI Revealed Emergency Call Gaps
- Eric shared how training his team on emergency call protocols increased same-day emergency appointments.
- Insights from AI call data can improve staff training and patient scheduling.