All Things Private Practice Podcast Episode 93: Breaking Down Billing Barriers: Insurance Reimbursement That Supports Therapists & Clients [featuring Christine Li]
It sometimes seems like insurance companies are out to stick it to therapists with low payments or to their clients with high fees and confusing issues with superbills.
Superbills were supposed to be the way for clients to see their therapists of choice and get out-of-network care, but the reality is that it can sometimes be messy and complicated.
Thankfully, there are companies out there who are putting in the work to ensure that therapists get paid their FULL rates and clients get reimbursed.
In this episode, I talk with Christine Li, founder and CEO of Mentaya, about making out-of-network care actually affordable and doable.
If you are a therapist or a client who wants to do out-of-network care without worrying about the issues around insurance coverage and payments, then this episode is for you.
Top 3 reasons to listen to the entire episode:
- Understand what out-of-network benefits are actually available and how they can be used for therapy.
- Identify ways to improve accessibility for care and connect with clients.
- Learn how superbills can be used to ensure that therapists are paid and clients can afford therapy.
Therapists can utilize out-of-network insurance benefits to help both themselves and their clients. By understanding the reimbursement process and creating user-friendly websites, therapists can attract more clients, get paid their full fees, and make mental health care more accessible.
More about Christine:
Christine is the founder and CEO of Mentaya – a company that helps private practice therapists collect their full cash rate by taking advantage of out-of-network (OON) benefits. Mentaya instantly calculates clients’ benefits and automatically files OON claims to help your clients get reimbursed (70% on average!).
Christine is a strong advocate for mental health and left her job as a Google Product Manager to start Mentaya.
Try out Mentaya FOR FREE – therapists get 30 days free of our benefits checker! Use Promo code: PATRICK
Go to https://www.mentaya.com to check out this offer.
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Mentioned in this episode:
A Thanks to Our Sponsor, The Receptionist for iPad!
I would also like to thank The Receptionist for iPad for sponsoring this episode. As you prepare for the new year as a private practice owner, one area of your business where you might be able to level up your client experience is from the moment that they enter your office and check in with you. For many private practices, the client check-in process can be a bit awkward and confusing. Clients often enter into an empty waiting room. And chances are you're wrapping up a session with someone else, so there's no way of knowing when they arrive. With a visitor management system like The Receptionist for iPad, you can provide clients with a discreet and secure way to check in for their appointment while instantly being notified of their arrival. What's more, The Receptionist offers an iPad list check-in option where clients can scan a QR code to check in, which negates the need for you to buy an iPad and stand. Go to thereceptionist.com/privatepractice and sign up for a free 14-day trial. When you do, you'll get your first month free. And don't forget to ask about our iPad list check-in option.
Visit the website for The Receptionist for iPad here!
Mentioned in this episode:
Resilient Mind Counseling
It's Patrick. Some of you may know that I own a group therapy practice in North Carolina, Resilient Mind Counseling. We specialize in supporting the Neurodivergent, LGBTQIA+, and Black, Brown, and Asian communities online and across North Carolina. We also have limited in-person openings at our offices in Asheville and Cary. We really love working with clients who are coming to terms with both Autism and ADHD discoveries later in life or questioning, as well as the intersections of race, gender, identity, and orientation. All of our therapists have lived experience and identify as AuDHD, Autistic, or ADHD. Our team of affirming therapists offers a safe, anti-racist, anti-oppressive, inclusive, and accessible space where you can show up exactly as you are—no masking, no judgment, and no need to make eye contact, just real connection and healing. We accept most commercial insurances like Blue Cross Blue Shield, United, Aetna, and Med Cost, as well as self-pay options. We currently have openings for new clients. Visit our website at resilientmindcounseling.com. You can also text or call our HIPAA-compliant phone line at (828) 515-1246, or email us at scheduling@resilientmindcounseling.com.
The Receptionist for iPad
I want to thank The Receptionist for iPad for sponsoring this episode. From new patients faced with an empty lobby and no idea where to find their therapist to clinicians with a session running over time and the doorbell ringing, some of the most anxiety-ridden moments of a therapy appointment happen before a session even starts. The Receptionist for iPad, helps you tackle some of that pre-appointment apprehension and anxiety. The Receptionist for iPad is an easy-to-use digital client check-in system that helps your visitors check in securely to their appointments and notify their practitioners of their arrival via SMS, email, or your preferred channel. No more confusion, and less lobby checking or having clients sign in on paper logbooks. It can even help you upgrade and update your demographic information for your clients as well and even validate parking. Start a 14-day free trial of the Receptionist for iPad by going to thereceptionist.com/privatepractice. Make sure to start your trial with that link and you'll also get your first month free if you decide to sign up.