The Josh Bersin Company Welcome to Enterprise AI: Multi-Functional Agents Change Everything
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Feb 7, 2025 Discover how AI agents are reshaping enterprise software, replacing outdated systems and enhancing business workflows. Explore the four-stage model that companies are adopting to leverage AI's potential in areas like HR and talent management. Learn about the significance of analyzing job roles to identify automation opportunities and the crucial role of team collaboration in maximizing productivity. This transformation spells a major shift in workplace dynamics, pushing legacy methods aside as AI continues to evolve.
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AI Goes Enterprise
- Enterprise AI is fundamentally changing business software, moving beyond individual tasks.
- It's creating integrated, automated workflows that legacy ERP and HCM systems couldn't achieve.
Legacy System Challenges
- Businesses heavily invest in cloud-based systems, averaging 90 different applications.
- These systems often lack integrated data analysis, creating a need for separate analytics tools.
AI's Evolution in Workflows
- AI evolves from personal assistants to automation, then to cross-functional agents.
- These agents manage complex workflows, like recruiting, connecting previously separate steps.