Episode 298: Why Your Trials Aren't Converting with Mark Fisher
Jan 5, 2024
auto_awesome
Mark Fisher, author and gym owner, discusses why gym trials aren't converting to memberships. They explore the importance of effective sales conversations, preparing for in-person discussions, creating a great ending, managing follow-ups, and providing a personalized sales template.
Preparing yourself before a conversation helps set a positive tone and show care for the person.
Getting to know the person and their goals at the beginning of the conversation is crucial.
Understanding the person's goals and obstacles and aligning them with your gym's offerings is important.
Making a specific ask based on their situation and providing clear next steps is essential in converting prospects.
Deep dives
Preparing for a Sales Conversation
Before starting the conversation, it is important to prepare yourself by reviewing any notes about the person and expressing your care for them. Additionally, managing your state and physical appearance can help set a positive tone for the conversation.
Building Rapport and Setting Expectations
At the beginning of the conversation, take a moment to make a connection and get to know the person. Ask about their day and how they heard about your gym. It is also important to let them know what to expect from the conversation, explaining the process and how long it will take.
Peeling the Onion - Discovering Goals and Obstacles
This section focuses on asking questions to understand the person's goals, what they want to achieve, and the obstacles that have been holding them back. Listen attentively, reflect back their answers to show understanding, and dig deeper to understand the reasons behind their goals.
Education of the Future Client
In this part of the conversation, you connect the person's goals and obstacles to what your gym offers. Whether through a tour or a virtual session, highlight the specific benefits and services that align with their goals and address their obstacles.
Making the Prescription - Closing the Sale
After building value and connecting your offerings to their needs, it's time to make the ask. Use specific language to suggest the best option based on their situation, giving them a choice between different options if applicable. Be prepared for different responses and understand that objections may indicate a lack of value in your pitch.
Creating a Great Ending and Managing Next Steps
Ensure clarity by providing clear next steps, whether the person converts or not. This may include discussing payment details, setting up a start date, or providing information on alternative options. How you manage these next steps varies depending on your own gym's processes.
Final Pro Tips
Follow up with a video message within 24 hours to address any buyer's remorse and reinforce the benefits of their decision. Remember to make the conversation your own by practicing and adapting the template to match your gym's voice and values. Reach out on Instagram to access the sales template and inquire about the Austin retreat.
Want to spend time with Keeler, Pete, MF, and like-minded gym owners in Austin? To learn more and claim one of *only 10 seats* available for non-US members for our next retreat in March, DM us.