EP 474: Laying cobblestones for effective agency thought leadership with Susan Baier
Nov 4, 2024
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Susan Baier, the owner of Audience Audit, helps agencies navigate the challenges of winning new business in today’s landscape. She emphasizes the power of research studies to enhance thought leadership and attract clients without heavy prospecting. By teaching and educating their audience, agencies can build trust and shorten sales cycles. Baier suggests transforming research insights into compelling content, emphasizing adaptability, and highlights the importance of positioning as a strategic partner for better client relationships.
Agencies struggling with sales should leverage research to create cornerstone content that showcases their niche expertise effectively.
Building trust through educational content and insights will encourage potential clients to engage with agencies before the initial contact.
Engaging employees in the research process not only enhances internal knowledge but also fosters collaboration and improves client service outcomes.
Deep dives
Navigating Business Challenges in 2023
Many agencies faced significant challenges in securing new business throughout 2023, leading to difficulties for both generalists and specialized firms. A common struggle for agencies has been differentiating themselves from local and regional competitors, impacting their ability to attract clients. While some agencies reported an invigorated approach toward new business efforts in 2024, many still found the sales cycles to be extended and demanding. This episode emphasizes the need for agencies to effectively communicate their niche expertise to capture the interest of potential clients.
The Power of Cornerstone Content
Creating cornerstone content is essential for agencies looking to establish themselves as experts in their respective niches. This approach involves developing substantial content that can be repurposed into smaller, digestible pieces throughout the year, creating a consistent narrative that showcases an agency's knowledge. Agencies are encouraged to leverage research as a foundational tool in developing this cornerstone content. By effectively showcasing their expertise through research-based insights, agencies can better engage existing clients and attract new prospects.
Leveraging Research for Internal Growth
Conducting thorough research can significantly enhance an agency's internal knowledge, empowering teams to serve clients more effectively. Agencies can use research findings to challenge their existing models or develop new frameworks that reflect real-time dynamics and insights from their target audience. Engaging employees in the research process can also foster collaboration and the sharing of ideas that ultimately contribute to improved strategies and offerings. This data-driven approach not only increases agency confidence but also promotes adaptability in an ever-evolving market landscape.
Serving Clients Through Thought Leadership
Agencies can strengthen relationships with existing clients by sharing valuable insights derived from research data. Hosting client-exclusive events to present research findings fosters a sense of loyalty and keeps clients informed about trends relevant to their industries. Moreover, agencies can offer tailored recommendations based on research insights, thereby positioning themselves as indispensable partners in their clients' success. These proactive initiatives often lead to enhanced client satisfaction and increase the likelihood of upselling and expanding service offerings.
Transforming Research into Business Development Tools
Research can serve as a powerful vehicle for thought leadership, enabling agencies to position themselves as trusted experts in their field. By consistently sharing relevant insights from research in a relatable and helpful manner, agencies build credibility and foster stronger connections with prospects. This approach not only shortens the sales cycle but also often leads to prospects reaching out willingly when they're ready to engage. Ultimately, leveraging research effectively contributes to increased agency visibility and a stronger reputation in the competitive landscape.
It’s no secret that new business for agencies was brutal in 2023. And for some in 2024, it’s been equally difficult. So, for 2025, we want to challenge you to get unstuck from those difficult sales cycles and lay the groundwork for some new energy as we come to the end of this year.
This week, Susan Baier joined me again to help us look at the agency sales cycle a little differently. Next year, it’s all going to be about using research studies to build your thought leadership portfolio, create cobblestone content, and attract right-fit clients with little to no prospecting on your end.
If you haven’t done research studies before, it’s time to start. Get some data, find your unique perspective, and share it openly and with authority. In 2025, it’s going to be all about teaching and educating your audience to build trust so that by the time they pick up the phone to call you, they’ve already bought into your expertise.
If you’re looking to get out of the funk of 2 slow sales years, you’ll want to stop what you’re doing right now so you can take some notes on this episode.
A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.
What You Will Learn in This Episode:
How does doing research make agency employees and the agency better?
Why agencies need to constantly be adapting and learning new things
Using new knowledge and research to make your team smarter
How agencies can use their research to innovate and be better
The surprising effects of new research and thought leadership on client budgets
Using research to shorten the sales cycle, build trust, and promote thought leadership
3 big things that happen when agencies conduct their own research
Innovative and creative ways to present new research to clients and prospects
It’s not just about data — it’s about your unique perspective on the data
Building cobblestone content out of larger research studies
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