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The AI in Business Podcast
Winning Executive Buy-In For Scaling AI in Insurance - with Ermir Qeli of Swiss Re
Oct 22, 2024
15:06
Snipd AI
In this discussion, Ermir Qeli, Head of Data Science in AI at Swiss Re, shares his expertise on scaling AI in the insurance sector. He emphasizes the importance of clean data infrastructure for legacy institutions and the transformational potential of generative AI. Ermir explores how advanced models enhance customer experiences and the shift from basic chatbots to sophisticated AI interactions. He also addresses the vital role of change management, urging early stakeholder engagement and upskilling to ensure successful AI adoption.
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Quick takeaways
- Robust data infrastructure is essential for insurance firms to manage clean, structured data and streamline operational processes effectively.
- Change management and stakeholder engagement from the start are crucial for building trust and ensuring successful AI adoption in organizations.
Deep dives
The Role of Data Infrastructure in AI Adoption
Effective AI integration within the insurance industry heavily relies on robust data infrastructure. Legacy institutions face significant challenges due to unstructured data, which complicates the process of ensuring data is clean, structured, and effectively distributed. A well-organized data framework enables companies to streamline processes and improve functionalities, such as contract management. By leveraging advancements in generative AI, insurance firms can now better analyze and utilize this data, making it easier to derive insights from contracts and other complex documents.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode