

Winning Executive Buy-In For Scaling AI in Insurance - with Ermir Qeli of Swiss Re
Oct 22, 2024
In this discussion, Ermir Qeli, Head of Data Science in AI at Swiss Re, shares his expertise on scaling AI in the insurance sector. He emphasizes the importance of clean data infrastructure for legacy institutions and the transformational potential of generative AI. Ermir explores how advanced models enhance customer experiences and the shift from basic chatbots to sophisticated AI interactions. He also addresses the vital role of change management, urging early stakeholder engagement and upskilling to ensure successful AI adoption.
Chapters
Transcript
Episode notes
1 2 3 4 5
Intro
00:00 • 4min
Enhancing Customer Experience Through Data Analysis in Insurance
04:11 • 2min
Transforming Customer Experience in Insurance through AI
06:05 • 3min
Overcoming Change Management Challenges in AI Adoption
09:04 • 3min
Navigating Business Impact and Adoption in Insurance Technology
11:45 • 3min