Do you express gratitude for your team members? Do they know their work is appreciated? Do you help guide them through their career so they can continue to learn and improve? Too many shops overwork good employees because they achieve excellence. That's a mistake. It's one of many reasons machine shops struggle with retention.

In part II of our conversation with Drew Crowe and Dan Borders, we talk about the importance of showing appreciation. We also cover why it's important for account managers to offer value, and how to retain young talent. Because if you're not appreciating your talent, you won't retain them. And if you can't retain them, you're not MakingChips, and definitely you're not making money. BAM!

– Nick

Segments

[0:21] Register for IMTS 2024
[2:22] We need to express gratitude
[7:38] Recap of part I
[8:16] Transitioning to Edge Technologies
[15:35] Palo Alto Networks Industrial OT Security
[17:19] What we look for when we hire
[20:39] Recruiting the next generation
[25:58] Thomas™ Programs

Resources mentioned on this episode

Drew Crowe on LinkedIn
Dan Borders on LinkedIn
Thomas™ Programs
Palo Alto Networks Industrial OT Security
Register for IMTS 2024
STL GRILLZZ
Oracle Netsuite: Ultimate KPI Checklist

Connect With MakingChips

SZN1: Manufacturing Fuels Greatness with Drew Crowe and Dan Borders Part II, 387