Empathy: What It Is & How To Demonstrate It

Empathy is a buzzword in communication skills, everyone claims they are empathetic, but patients may not always agree.

In this episode we'll discuss:

- What Is Empathy

- The Difference Between Empathy & Sympathy

- How To Demonstrate Empathy To The Patient In Front Of You

- The Risks Of Empathy Coming Across As Fake

- What Not To Say

Further Reading:

Howick et al (2018)

"Effects of empathic and positive communication in healthcare consultations: a systematic review and meta-analysis"

Open Access Link:

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6047264/

Licciardone et al (2024)

"Physician Empathy and Chronic Pain Outcomes"

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