It’s All Your Fault: High Conflict People

Group Dynamics Decoded: Taming High Conflict Drama and Disruptions

8 snips
Sep 14, 2023
Learn how to handle high conflict drama in group settings, including strategies for addressing high conflict individuals and biases against female leaders. Discover the importance of setting limits and strategies for setting agendas in group dynamics. Understand the challenges of dealing with high conflict people and the significance of not letting them dominate organizations.
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INSIGHT

Who Actually Drives Group Conflict

  • High conflict groups often form from one or a few high conflict individuals plus negative advocates who amplify them.
  • Distinguish whose behavior is the problem and focus interventions on those behaviors, not the whole group.
ADVICE

Interrupt Personal Attacks Immediately

  • Set clear standards for meeting behavior and interrupt personal attacks immediately when they occur.
  • Focus on stopping the attack behavior rather than debating its content to keep people safe in the group.
ANECDOTE

Selfies To Build Team Rapport

  • Bill described a superintendent who had new staff take selfies to build connection at meetings.
  • The tactic boosted visible camaraderie and helped shift meeting tone away from conflict.
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