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Med Spa Success Strategies

How to Improve Patient Experience to Generate Better Reviews & More New Patients! - Interview with Kayli Krasnow

Mar 12, 2024
Kayli Krasnow, owner of Hi, Finch, discusses the correlation between employee happiness, patient experience, and business success in the med spa industry. Topics include building strong foundations for success, acquiring first patients, and enhancing patient experience for better reviews and new patients. The podcast emphasizes the importance of team happiness, positive work environments, and personalized interactions in shaping a successful med spa reputation.
35:49

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Podcast summary created with Snipd AI

Quick takeaways

  • Employee satisfaction impacts patient experience, leading to business growth.
  • Unique branding strategies and personalized care enhance med spa's presence and reputation.

Deep dives

Prioritizing Employee Happiness for Enhanced Patient Experience

Creating a positive work environment by valuing employee satisfaction above revenue directly impacts patient experience. By ensuring happy employees, who in turn prioritize patient satisfaction, the business excels. This emphasis on employee well-being contributes to a top-notch patient experience, fostering growth and profitability.

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