182 - Lessons from Chief's CPO on building communities & companies: Trey Boynton (Chief Diversity & People Officer, Chief)
Jun 3, 2024
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Trey Boynton, Chief Diversity & People Officer at Chief, discusses the similarities between running a community and HR work. Topics include the divestment of DEI, the importance of intentionality in community building, and the need for leaders to constantly evolve with their people. The conversation also touches on onboarding community members, the leadership crisis, and the value of leaders acknowledging what they don't know.
Running a community parallels HR work, emphasizing common challenges and approaches.
Intentionality is crucial for effective community building and fostering meaningful connections.
Adaptation is key in HR and organizational strategies to keep pace with evolving dynamics.
Quantifying attention and intentionality can enhance team dynamics and leadership effectiveness.
Promoting vulnerability and open dialogue drives innovation and authentic connections in communities.
Continuous learning and inclusivity are pivotal for organizational and individual growth and resilience.
Deep dives
Attention to Team Needs
Paying close attention to team members' needs and providing authentic support leads to higher performing teams. Managers who give genuine attention are pivotal in achieving positive culture survey results.
Focus on Mutuality and Collective Success
Fostering mutual understanding and collective success in workplaces can drive innovation and effectiveness. Embracing the concept of mutuality can bridge the gap between employer and employee needs for shared prosperity.
Adapting to Constant Change
The future of work entails continuous adaptation to evolving circumstances. Embracing change and remaining agile are essential skills in navigating the ever-changing landscape of work dynamics and organizational needs.
Quantifying Attention and Intentionality
Developing a system to quantify attention and intentionality in workplace interactions can enhance team dynamics and overall performance. Recognizing and valuing authentic attention can lead to more effective leadership and team engagement.
Embrace Vulnerability and Authentic Conversations
Encouraging open, honest, and vulnerable discussions can foster deeper connections and drive innovative solutions. Authenticity and vulnerability in leadership create spaces for genuine dialogue and shared growth.
Building Community and Inclusive Spaces
Creating inclusive and supportive community spaces within organizations can promote collaboration and well-being among employees. Cultivating environments that prioritize community and belonging can enhance employee engagement and satisfaction.
Emphasizing Learning and Growth
Prioritizing continuous learning and personal growth is vital for individual and organizational development. Encouraging employees to expand their knowledge and skills can drive innovation and resilience in the workplace.
Promoting Agility and Flexibility
Maintaining agility and flexibility in the face of challenges allows organizations to navigate uncertainties effectively. Embracing flexibility in work structures and approaches can enable swift adaptation to changing circumstances.
Navigating Polarization and Building Bridges
Addressing polarization by fostering connection and mutual understanding can lead to stronger workplace relationships and collaboration. Building bridges between diverse perspectives can drive inclusive decision-making and innovation.
Harnessing Emotional Intelligence and Empathy
Utilizing emotional intelligence and empathy in leadership practices can enhance team cohesion and morale. Empathetic leadership fosters trust and understanding, contributing to a positive work environment.
Empowering Authentic Leadership
Encouraging leaders to embrace authenticity and vulnerability can create a culture of trust and openness within organizations. Authentic leadership inspires team members and cultivates a supportive and inclusive work environment.
Trey Boynton, Chief Diversity & People Officer at Chief, joined us on The Modern People Leader.
We talked about why running a community is similar to HR work, where communities and companies tend to stumble, and the metric we wish existed for managers.
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This episode was brought to you by Tilt. Learn more at hellotilt.com/mpl.
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(2:35) Good news stories
(10:50) Trey’s journey from academia to CPO
(17:45) What Chief does
(21:46) The myth around the divestment of DEI
(24:50) Why running a community is a lot like HR
(29:57) Intentionality is everything with community building
(34:19) Things are constantly changing in the world and in HR—you have to evolve with your people
(37:59) Onboarding community members versus employees