Madi Pignetti is the Head of Community at Contra - a commission-free freelancer marketplace. But she was a software developer before this. In this episode she shares how she made the pivot and what her work today looks like. Show notes: 00:00 Teaser 01:50 What is her work as the Head of Community at Contra 07:30 Measuring the contribution of community towards the Contra business 12:43 Personalities more suited for a community manager role 17:19 How experience as a developer makes her more empathetic in her current role 25:30 Routine roulette 29:40 How she stayed optimistic after quitting her full time developer role and not knowing what to do next 37:00 From an ambassador to landing a full time role at Contra 46:09 Resources for people getting into community 49:48 One action item to get the ball rolling --- --- --- Links and Resources: Madi's LinkedIn - https://www.linkedin.com/in/madi-pignetti/ Contra - https://contra.com/?userType=independent Building Brand Communities - https://amzn.eu/d/dblwmNS The Art of Gathering - https://www.priyaparker.com/book-art-of-gathering SuperHi - https://www.superhi.com/ Community Club - https://www.community.club/ --- --- --- Thanks for listening! If you have come this far you’ll love other episodes. But you probably don’t have 1 hr every week to listen to all the episodes. That’s why you should sign up for our newsletter. We recently started it to share the key insights from these conversations in a more digestible, readable format. So go to http://beginnermaps.com/ to sign up for our weekly newsletter.