As a Xerox trainer, I taught both sales training processes and problem solving processes. The problem was, I never actually connected the two! In this Pocket Sized Pep Talk, you'll learn:

• In the “Problem Solving Process,” there's a disciplined approach to fixing things right... the first time. This is done by learning how to ask questions, go deeper into the potential size and scope of a problem, and assist others to go beyond his or her prison of familiarity.

• In Sales training, the “Selling Process,” illustrates a disciplined approach to, well, fix things right… the first time. This is done by learning how to ask questions, go deeper into the potential size and scope of a problem, and assist others to go beyond his or her prison of familiarity. Sound familiar?

• How in the “Problem Solving Process,” you learn to keep from jumping to a solution, and trying to solve a problem before you fully understand the problem.

• How in the “Selling Process,” you learn to keep from jumping to a solution, and trying to not solve a problem before you fully understand the problem. Sound familiar?

So, can you sell, and problem solve at the same time? How can you not?

Can You Sell AND Problem Solve?