The Better Than Rich podcast episode features highlights from previous episodes focusing on sales techniques, including how to make clients feel at each step of a presentation or phone call, and identifying how clients are feeling at different stages. The episode also covers design thinking and influencing clients' wants and needs. The hosts also share a five-day mini-course on automation delegation systems that requires only an hour a day. Finally, the episode touches on red flags in performance standards and how to apply pressure to help employees improve. Overall, this episode provides valuable insights for those looking to enhance their sales skills or effectively manage a team.

Topics Covered:

00:00:00 Customer Experience: Why the Design Phase is Crucial
00:02:12 Sales and Emotions: How Clients' Feelings Affect the Process
00:05:14 Five Day Mini Course: High Sign-up Numbers for Better Than Rich
00:09:39 Compliance is Key: Ensuring Processes and Technologies Meet Standards
00:13:27 Reporting for Success: Designing Analytics Systems for Effective Enforcement

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Creating a Systematic Approach to Business Growth | The Better Than Rich Show Ep. 67