ANDY CROWE ● BILL YATES ● NICK WALKER NICK WALKER: Welcome to Manage This, the podcast by project managers for project managers.  Every couple of weeks we meet to have a conversation about what matters to you as a professional project manager.  We may talk about certification.  We share stories of success and how we can improve.  And we draw on the experience of leaders in the field. I’m your host, Nick Walker, and with me are a couple of those leaders, Andy Crowe and Bill Yates.  And Andy, we are ringing in the New Year and, at the same time, celebrating our one-year anniversary here at Manage This. ANDY CROWE:  There’s a lot to celebrate, Nick.  So Happy New Year to you. BILL YATES:  Happy Birthday, Manage This. NICK WALKER:  That’s right, that’s right.  And what better way to celebrate the New Year and our anniversary than to sort of step back, maybe take stock in ourselves, make some resolutions, set some goals, and talk about what makes a top-tier project manager.  And Bill, we are fortunate to have the guy who literally wrote the book on that. BILL YATES:  That’s right. NICK WALKER:  Our own Andy Crowe has a book titled “Alpha Project Managers:  What the Top 2% Know That Everyone Else Does Not.”  And Bill, this book has made kind of a pretty big splash in the world of project management. BILL YATES:  It really has.  I remember our delight when we saw that, in the exposure draft for the Sixth Edition PMBOK Guide, we actually have – the book is cited; the study is cited.  And it’s early on, even.  It’s in Chapter 3, when they’re describing the role of the project manager.  And it’s very exciting to see that they’re referring to the research that Andy did in the Alpha Study to describe what makes a project manager successful. ANDY CROWE:  Yeah, sometimes ideas and concepts take a little while to work and wind and wend their way into the PMBOK Guide.  And so we were really happy to see this show up, and gives it a little bit of gravitas, perhaps. BILL YATES:  Yeah.  And, you know, to add to that, I know it’s been referenced many times.  I think it was two summers ago Chip and Dan Heath actually mentioned it as a must-read.  They have – they’re prolific writers and well-respected authors, and I was really impressed by that. NICK WALKER:  So tell us a little bit, Andy, about the Alpha Study.  Give us an overview of how this came about. ANDY CROWE:  Well, the Alpha Study was a look at 860 project  managers.  And we looked at who the high performers were.  And the way we did that, Nick – so in order to go through this study you had to do a few things.  You had to participate in a couple of very lengthy surveys.  That was part one of what they had to do.  But then also the project managers had to provide access to at least five stakeholders.  These stakeholders were team members, senior manager, customer, and they were all current people.  So these stakeholders, these five or more stakeholders, five to eight stakeholders, would take part two of the survey, as well.  But they weren’t taking it for themselves.  They were taking it for the project manager. Then what we started to look at is, okay, here’s the way the PM answered questions about his or her performance.  But here’s the way the stakeholders viewed that same person’s performance.  And what we found was there are some interesting gaps.  And it’s the gaps that make this interesting.  What everybody agrees on is only mildly interesting.  But where there’s a big departure, and where they view the same thing very differently, becomes a lot more interesting. BILL YATES:  There’s a book by Malcolm Gladwell, it’s called “Outliers.”  And what I love is he states clearly the purpose of the book, and it relates so on point with the Alpha Study.  Gladwell says, “This book is about outliers, about men and women who do things that are out of the ordinary.  Over the course of the chapters ahead I’m going to introduce you to one kind of outlier after another – geniuses,...