Hospitality Daily Podcast The COO with a 360° View: Inside My Place Hotels’ Operations and Commercial Strategy - Matt Campbell, My Place Hotels
Oct 28, 2024
31:02
In this episode, Matt Campbell, Chief Operating Officer and Chief Legal Officer at My Place Hotels, shares his journey from an unexpected path into the hospitality industry to leading a brand known for smart cost efficiencies and a people-centered culture.
In this episode we cover:
- Matt's career story, including his transition from law to hospitality.
- Matt's roles and responsibilities as a Chief Operating Officer today, including overseeing sales, marketing, revenue management, and operations.
- Key strategies for driving business results, including operational efficiency and cost-effective customer acquisition.
- The impact of mentorship and influential figures in Matt's career.
- The evolving role of technology in hospitality and its balance with human touch.
- Leadership insights and the importance of an open-door policy.
- The value of internships and career growth opportunities within the hospitality industry.
- Tips for maintaining work-life balance and giving back to the community.
Mentions:
- University of South Dakota
- Sabre Hospitality Solutions
- Super 8 Motels
- Bill Bowen
- Harvey Jewett
- Ron Rivett
- Northern State University
- Boys and Girls Club
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands