The Logistics of Logistics Reinventing Ecommerce Shipping with Itamar Zur
Itamar Zur and Joe Lynch discuss reinventing ecommerce shipping. Ita is the Co-founder and CEO of Veho, a company dedicated to driving commerce forward with a customer-centric delivery and returns experience that's built for the modern era.
About Itamar ZurItamar Zur founded Veho based on the belief that getting a package should be a pleasure. After a failed delivery of a meal kit subscription led him down a customer service abyss, Zur realized that the experience he had anticipated for days fell apart in the last mile. Veho was built on this core insight: customer-first delivery experiences directly impact brands' customer retention and customer lifetime value. With support from a team of industry veterans from FedEx, Uber and Amazon, Zur and his co-founder Fred Cook have grown Veho to provide the most transparent, customer-centric, and flexible shipping solution for brands radically focused on first-rate customer experience.Veho’s mission is to power the future of commerce by making shipping, shopping, and returns work seamlessly for everyone.
About VehoVeho’s mission is to power the future of commerce by making shopping, shipping and returns work seamlessly for everyone. Through an innovative end-to-end logistics infrastructure powered by the latest technology and designed for the needs of brands and consumers. Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. Veho removes the pain from delivery and returns and creates new powerful opportunities for brands to engage and build deep loyalty with their customers, and delight them like never before.
Key Takeaways: Reinventing Ecommerce Shipping- Veho unlocks the potential of everyday consumers and e-commerce brands to fully participate in the global economy—removing limitations caused by outdated logistics providers and archaic technology. By building an entirely new end-to-end logistics infrastructure powered by technology designed to meet the needs of brands and humans in the age of e-commerce, Veho is reinventing the post-purchase experience.
- For e-commerce brands, we are the tech-driven shipping partner enabling fast, personalized, and highly reliable package delivery and returns—from their fulfillment centers to their customer's doorstep and back. We created a nationwide network of warehouses and a tech platform that builds optimized routes for qualified crowdsourced driver partners.
- For customers, we give them complete control over their delivery experience and empower them to share their feedback—with us and the brands they shop from—helping us all constantly improve.
- For our driver partners, they get to have total control over their schedule and visibility into their earning potential on our platform so they can decide what's best for themselves and their families. They don’t need to drive passengers or hustle in line at a restaurant. Delivering with Veho is safe and easy.
- Today, Veho provides customers and brands an unparalleled shipping experience with an over 99% on-time delivery rate and 4.9/5 customer rating in over 42 markets and counting. Our brand partners have seen 20% increases in customer repurchases, 40% growth in customer lifetime value, and 8% improvements in net promoter score from customers.
- Tomorrow, Veho will power new types of businesses in the e-commerce economy. We will make it easy for anyone to start a business, scale, and provide customers with fast and seamless delivery and returns—locally, nationally, or internationally. We will bring the fitting room to the living room and celebrate new ways of discovering and engaging with beloved brands. And we will enable retailers to reimagine in-store shopping by connecting the physical and digital with fast and seamless logistics powering holistic shopping experiences.