Toolbox Takeover - Toolbox Down Under: A Peek Into the Australian Trades Life

The holidays are here, and we're bringing you some great episodes from our other ServiceTitan Podcast Network shows.

We'll be back in early 2026 with new ways to Master ServiceTitan with your favorite host, Josh Lu.

Originally Aired 3/25/2025.

We’re heading to “the land down under” to chat with Scott and Vicky Irwin, co-owners of Network Plumbing in Sydney, Australia, about their nearly 40-year journey of building a thriving plumbing business.

They discuss how they navigated the 2008 financial crisis, the importance of hiring the right people, and the unique challenges of working as a married couple in business. Scott and Vicky bring their signature humor and optimism as they break down the lessons learned from decades in the industry.

Tune in to hear how Network Plumbing pivoted from commercial to residential work, why company culture and mindset matter, and how they keep things fun while running a successful business.

Join us as we discuss:

• [2:54] Overcoming a financial crisis and the power of optimism

• [9:54] Why profit is secondary to the health of your company culture

• [16:29] The challenges that come with adding new residential services

Check out these resources we mentioned during the podcast:

• Register today for our inaugural World of Titans event in Sydney, Australia on Thursday-Friday, April 3-4, 2025!

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

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