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13:55 How to keep your message simple
17:22 What do you do when someone isn’t listening
26:50 The small shift to make before going into a meeting
28:40 A big red flag in leadership
35:00 How to manage nonconflict
41:20 Brenda’s resources and homework to improve communication
If you loved this episode you should check out this episode Strategies for Effective Communication at Work
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