Nordic Chief Medical Officer Craig Joseph, MD, talks with Aditi U. Joshi, MD, emergency medicine physician, author, and CEO of Ardexia. They discuss what telemedicine actually looked like in its early days, why technology was never the real barrier, and what healthcare leaders still get wrong about adoption today. They also discuss patient experience, clinician skepticism, “digital empathy,” and why telehealth can meaningfully improve access, equity, and chronic care.

Show Notes:

[00:00] Intros

[00:23] From emergency medicine to digital health

[01:18] Early days of Telehealth

[03:27] Framework for Telehealth success

[05:55] Patient readiness

[10:47] Building “digital empathy”

[14:28] Generational and cultural considerations

[21:01] Driving adoption and scaling digital tools

[28:42] Aditi’s favorite well-designed thing

[29:58] Outros

Learn more about Aditi here and check out her book: Telehealth Success: How to Thrive in the New Age of Remote Care

Designing for Health: Aditi U. Joshi, MD | CEO at Ardexia | Exploring telehealth success