Episode #75 The Secret to Customer Success (isn't so secret) with Nikki Bishop

Today we are joined by Nikki Bishop, Vice President of Marketing and Customer Experience at Emerson.

There's no one-size-fits-all approach to customer success; it requires a dedicated commitment to understanding and serving customer interests effectively. Nikki shares that effective customer success is rooted in a deep understanding of customer needs, fostering connections, and continuously refining processes. As organizations work to enhance their marketing and customer experience, embracing a holistic view is essential for driving customer satisfaction and loyalty.

Follow Nikki: https://www.linkedin.com/in/nikkiwbishop/

PS - huge shout out to Sendoso for sponsoring our show.

We could not do this without you.

See how Sendoso can help increase pipeline, ROI, and customer retention.

🎁 Lastly, we have a gift for you! We’re tired of seeing people getting critical GTM components wrong. Need help with your ICP, Buyer Persona, and Value Prop? Tired of the shitty “resources” people “give away” to gain followers?

We’ve developed a tool that creates your basic GTM Foundations (ICP, BP, abd Value Prop) for you. Snag it here.