Today we are joined by Nikki Bishop, Vice President of Marketing and Customer Experience at Emerson.

There's no one-size-fits-all approach to customer success; it requires a dedicated commitment to understanding and serving customer interests effectively. Nikki shares that effective customer success is rooted in a deep understanding of customer needs, fostering connections, and continuously refining processes. As organizations work to enhance their marketing and customer experience, embracing a holistic view is essential for driving customer satisfaction and loyalty.

Follow Nikki: https://www.linkedin.com/in/nikkiwbishop/

PS - huge shout out to Sendoso for sponsoring our show.

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