Great Question: A Manufacturing Podcast

Ask a Plant Manager: Why system problems, not workers, hold plants back

9 snips
Oct 2, 2025
Joe Kuhn, a former plant manager and current reliability consultant, dives into the core reasons plants struggle. He emphasizes that techs often want to succeed but are hindered by systemic issues, not individual faults. Joe advocates for on-floor observations to identify waste rather than relying solely on KPIs. He pushes for focusing on impactful preventative maintenance tasks and cautions against punishing workers, noting that leadership can be cultivated through encouragement and learning. His insights aim to transform plant reliability and team morale.
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INSIGHT

Assume The System, Not The Person

  • Assume every worker wants to do a great job and poor performance usually signals a system failure.
  • Changing that mindset shifts solutions from blaming people to fixing processes.
ADVICE

Practice Deep Shop-Floor Observation

  • Go and see: spend whole shifts watching crews to identify where waste occurs.
  • Use observation to find the most impactful fixes rather than relying only on KPIs or opinions.
ADVICE

Prioritize High-Impact PMs

  • Use KPIs only to point direction and then choose the highest-impact PMs to improve first.
  • Target quick wins that create visible performance improvements and team excitement.
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