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Going Beyond Usage Metrics to Measure Real Product Impact

11 snips
Sep 19, 2024
Connor Joyce, an author and expert in evidence-based product development, challenges the assumption that high usage metrics equal success. He discusses the importance of aligning product features with real user needs to achieve genuine impact. Connor introduces innovative concepts like feature impact analysis and the insights hub, advocating for a culture of evidence-based decision-making. His insights on fostering experimentation within product teams aim to transform how organizations approach product development, ensuring offerings truly meet customer challenges.
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ANECDOTE

Workday Implementation

  • Connor Joyce's experience implementing Workday at Deloitte introduced him to user research and feature development.
  • He realized the importance of incorporating customer feedback to build features that truly address their needs.
INSIGHT

Usage vs. Impact

  • High product usage doesn't guarantee product success.
  • Users may use a product without achieving their desired outcomes, eventually leading to churn.
INSIGHT

Leaky Bucket Effect

  • Measuring usage alone can create a "leaky bucket" effect, where new users are acquired while existing users churn due to unmet needs.
  • Noom's success is attributed to its focus on features that drive behavioral change and positive outcomes.
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