The Year Ahead in Hospitality: Why People and Culture Will Determine Who Wins - Agnelo Fernandes, Cote Hospitality

In this episode, Agnelo Fernandes, CEO of Cote Hospitality, shares his take on what will matter most for hospitality leaders in the year ahead. As technology and AI continue to accelerate, Agnelo argues that people and culture—not platforms or tools—will ultimately define the winners in the industry. He explores why the guest journey is becoming more complex, why labor challenges are structural rather than temporary, and why even the best technology fails without the right teams behind it. For hospitality executives navigating rapid change, this conversation offers an expert perspective on leadership, culture, and building long-term competitive advantage.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands