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Mastering ServiceTitan
Moving the Needle in 2025 - Three ServiceTitan Tools to Grow Your Business
Jan 23, 2025
Angie Snow, Principal Industry Advisor at ServiceTitan, dives into the transformative tools available for businesses in 2025. She explains Adjustable Capacity Planning and its key benefits. The conversation includes insights from Juan Lopez on optimizing processes with new tech and from Alyssa Rogers on offering financing options to enhance customer satisfaction. They uncover how these innovations can streamline operations, improve customer engagement, and ultimately drive business growth.
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Quick takeaways
- Implementing Adjustable Capacity Planning (ACP) streamlines scheduling for CSRs, enhancing efficiency and customer satisfaction by reducing wait times.
- Integrating financing options into ServiceTitan significantly boosts sales, leading to higher average ticket sizes and improved customer engagement.
Deep dives
Adjustable Capacity Planning Enhancements
Adjustable Capacity Planning (ACP) is a free feature within Service Titan that optimizes job allocation for technicians. By implementing ACP, businesses can streamline their customer service representatives’ (CSRs) scheduling process, allowing them to easily understand job availability without needing constant access to the dispatch board. This feature enhances efficiency, as CSRs can simply click a button to view open slots tailored to specific job types, enabling quicker and more informed booking decisions. Leveraging this tool not only simplifies operations but also improves overall customer satisfaction by reducing wait times.
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Discover
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