How Cisco's $180B Approach to Customer Service Differs from Yours | Liz Centoni, Chief Customer Experience Officer at Cisco

Join Liz Centoni, Chief Customer Experience Officer at Cisco, as she shares her insights on leveraging AI to revolutionize customer experience. Discover how Cisco is utilizing generative AI, machine learning, and co-creation to automate tasks, provide self-service options, and deliver predictive customer support. Learn about the challenges and opportunities in implementing AI at scale in a large enterprise.

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