HousingWire Daily
Dark Matter’s Stephanie Durflinger on making smart decisions with AI
Apr 8, 2025
Stephanie Durflinger, Chief Product Officer at Dark Matter Technologies, shares insights on integrating AI in lending. She emphasizes a people-driven approach to tech implementation, stressing collaboration between stakeholders. The conversation delves into how AI transforms origination costs and the shift from compliance to technology investments. Durflinger discusses the complexities of adopting AI, the importance of data governance, and introduces advancements in workflow automation that enhance loan management efficiency.
29:54
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Quick takeaways
- Addressing employee fears and involving stakeholders during AI implementation is essential to convert skeptics into advocates for change.
- Investing in quality data governance is crucial for lenders to effectively leverage AI technologies, driving long-term efficiencies in the industry.
Deep dives
Overcoming Resistance to AI Implementation
The implementation of AI technology in lending faces significant challenges, particularly due to employee resistance and fears. Many workers are concerned that AI might threaten their jobs, fostering an environment of anxiety around change. It is crucial to involve all stakeholders—from technologists to frontline employees—during the implementation process to address these fears directly. By actively engaging those with the most resistance, organizations can convert skeptics into advocates, thus promoting a smoother transition toward AI integration.
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