HousingWire Daily Dark Matter’s Stephanie Durflinger on making smart decisions with AI
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Apr 8, 2025 Stephanie Durflinger, Chief Product Officer at Dark Matter Technologies, shares insights on integrating AI in lending. She emphasizes a people-driven approach to tech implementation, stressing collaboration between stakeholders. The conversation delves into how AI transforms origination costs and the shift from compliance to technology investments. Durflinger discusses the complexities of adopting AI, the importance of data governance, and introduces advancements in workflow automation that enhance loan management efficiency.
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AI Implementation Advice
- Involve all stakeholders in AI implementation, addressing fears of job displacement.
- Gain buy-in from technologists, executive sponsors, and frontline workers to ensure successful adoption.
Problem-Focused Technology Adoption
- Focus on solving existing problems with technology, not finding technology and then searching for a problem.
- Start with people's needs and friction points, then find a technological solution that addresses those issues.
Super Bowl and Cloud Adoption
- A Super Bowl commercial increased interest in cloud technology, even if it wasn't driven by a specific problem.
- This made it easier for Stephanie Durflinger to transition clients to the cloud, demonstrating the influence of marketing.