The Josh Bersin Company Jacqui Canney, ServiceNow CHRO, Demystifies AI Transformation
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Nov 18, 2025 In this enlightening discussion, Jacqui Canney, CHRO and Chief AI Enablement Officer at ServiceNow, shares her extensive HR journey from Arthur Andersen to leading AI initiatives at one of the fastest-growing tech companies. She reveals how her team's evaluations transformed over 1,000 HR use cases into 27 actionable AI opportunities. Jacqui emphasizes the need for an AI-native HR strategy, effective training, and collaboration with CIOs and CFOs for successful AI adoption. Her insights inspire HR professionals to embrace AI and evolve their roles in a tech-driven landscape.
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Career Path From Accounting To CHRO
- Jacqui Canney recounted a 25-year career at Arthur Andersen that transitioned into senior HR roles and led her to Walmart and WPP.
- She described joining ServiceNow to work with Bill McDermott and help build a people-first tech company.
People-Centered Culture Drives Results
- Jacqui argues a caring, people-centered culture can drive financial success in a technology company.
- She calls ServiceNow's People Pact a core element linking employee experience to business results.
Make AI Enablement A Company Mission
- Organize AI enablement across customers, partners, and employees and make it a mission with P&L accountability.
- Treat AI enablement as a company-wide imperative with shared ownership from product and tech leaders.