Benjamin Friedman: The Factional CxO

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Benjamin Friedman who, over a 20+ year career has navigated the perilous waters of startup finance and operations, riding the bumpy waves of startup growth and guiding his companies through successful M&A transactions, equity raises, and debt financing.
To cap it all, Benjamin is a firm advocate for values such as collaboration, optimism, and open communication, and has consistently strived to connect company goals, team initiatives, and individual performance in his roles.

KEY TAKEAWAYS

• At graduate school I’d studied nonprofit management and worked at a nonprofit for a few years and found it was very process driven, we kept talking about what to do but never actually trying things. I’m much more results oriented, so I moved into an e-commerce company which doubled every year and it was an amazing ride. I became addicted to the startup journey.
• A lot of startups have a unique journey, every founder is an individual, but there are some common themes. Successful startups have founders that are clear on who they are and what they’re trying to accomplish. That might seem easy, but it’s actually very hard work to regularly check in with yourself. The other application is around vision and values; those will remain constant even as the business pivots, evolves, changes and challenges occurring. The final piece is feedback loops, successful founders are constantly seeking advice from advisors, investors, other founders and their team, they’re constantly seeking feedback – they may not act on it every time – new ideas and how to get things done.
• Align outcomes, results and activities. A lot of people get worked up by working really hard and spending a lot of time and effort but activity alone won’t generate the outcomes that you’re looking for, you have to see what results are coming from that activity and then you have to see if those are affecting the outcomes that you desire. Are you looking at it through industry metrics, internal metrics? You need to be constantly running experiments to see if ‘x’ improves your quality, your efficiency for you or your customers. You have to constantly evaluate your process but aligning your activity results and outcomes is really critical.
• Bringing in fractional experts can do a number of things; they can help you look holistically across the business and make connections between different functions, how do sales, marketing, finance and product all connect and what are the ways to optimise them collaboratively to grow your business. How have things been done in the past and how can they be applied to your business in order to grow as fast as possible? Cost and risk are considerations as well, by looking at fractional resources you’re mitigating both; you pay people who come in much less than someone doing the job full-time, especially if you don’t know how they’re going to work and how they’ll fit with your team.

BEST MOMENTS
‘Being open to other people’s opinions is going to make you stronger on your journey.’
‘It’s very important to balance strategy and implementation.’
‘We often think about productivity as running fast, but if you’re not sure of what direction you want to be running, it doesn’t matter how fast you’re going, you're going to be heading in the wrong direction.’
‘Unsuccessful founders keep doing the same thing their customer needs, successful ones ask “what is it you need now?” and they’ll provide that.’

ABOUT THE GUEST
Benjamin Friedman, the mind behind Build Scale Grow Inc., is a seasoned entrepreneur with over 20 years of leadership in finance and operations. Throughout his career, he's skillfully navigated the entrepreneurial landscape, leading successful M&A transactions for five companies in the last decade.
As the founder of Build Scale Grow, Benjamin is committed to helping startups overcome challenges and scale quickly, offering solutions to resolve immediate problems while installing long-term, scalable systems. His work is steeped in experiences from diverse roles, including Chief Operations Officer and Chief Financial Officer, extending to areas such as sales, marketing, people operations, legal, technology, and product.
LinkedIn: Benjamin Friedman
The company: Build Scale Grow
The Book: Scale: Reach Your Peak

ABOUT THE HOST

Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers & accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner. 

Twitter: SabineVdL
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