CSM Practice - The Customer Success Podcast From a Rookie CSM to an Award Winning CSM Director in less than 18 months!
Join Melisaan Foster, the winner of the Customer Success Rising Star category in the 2022 EMEA CS Excellence Awards, as she sits down with host Irit Eizips to share her remarkable award-winning journey at WorkBuzz.
Get ready to uncover:
Strategies that propelled Melisaan Foster to victory
Career insights, from highs to lows, that shaped her path
The key factors that led to her prestigious award
From CS newcomer to triumphing in the Rising Star category at the EMEA CS Excellence Awards, Melisaan Foster has a wealth of wisdom to impart. Just two years ago, she was navigating uncharted CS territory; now, she's an award-winning trailblazer.
Tune in for a dynamic conversation that offers a glimpse into the extraordinary journey of this true winner — a journey from ground zero to hero. Her story proves that if she can achieve it, you can too!
In this episode, Melisaan delves into:
- Transitioning from internal communications to the CS domain
- Practical steps for establishing a robust customer success program
- Overcoming initial challenges during the crucial first 3 months
- Navigating team growth throughout the transition and roadmap implementation
- Company milestones achieved during Melisaan’s impactful 18-month tenure
- Strategies for refreshing and enhancing customer journeys continuously
- AHA Moments that revolutionized her decision-making prowess
- Feedback and transformative customer impact following new model implementation
- Unveiling her effective Tech Stack and the journey of its discovery
- Crafting a tailor-made VoC (Voice of Customer) and community system
- Valuable recommendations for success metrics that resonate with the audience
Join us on this insightful podcast episode to learn, be inspired, and adopt winning strategies from Melisaan Foster's incredible journey. Your journey from aspiration to achievement starts here.
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Additional Resources:
🎥 Watch: Proving the VALUE of Your CUSTOMER SUCCESS Team
https://youtu.be/tOSHWZOUzZk
🎥 Watch: 2021 HIGH PERFORMING Customer Success Teams
👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
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