Why Digital Health is Key for Improving At-Home Care with Kevin Riddleberger, Co-Founder and Chief Strategy Officer at DispatchHealth
Nov 30, 2023
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Kevin Riddleberger, Co-Founder and Chief Strategy Officer at DispatchHealth, discusses revolutionizing home-based healthcare, leveraging technology like AI and telehealth, and the importance of collaboration among clinicians for effective patient engagement.
Dispatch Health is revolutionizing care delivery by providing tech-enabled interventions to individuals in their homes, resulting in a better patient experience and significant cost savings.
The healthcare industry needs more players to take on risk and focus on managing patient populations more effectively outside of expensive facilities, but there is optimism for the future with advancements in telehealth, artificial intelligence, and the potential to keep clinicians practicing at the top of their license.
Deep dives
Revolutionizing Care Delivery
Dispatch Health is revolutionizing care delivery by providing tech-enabled interventions to individuals in their homes, including acute symptom management, hospital substitution services, and last mile services like portable imaging. Their goal is to meet the growing consumer demand for care in the home and reduce unnecessary ER visits, resulting in a better patient experience and significant cost savings.
Positive Outcomes and Patient Satisfaction
Dispatch Health has had over a million patient encounters, with a consistently high net promoter score of 96. Patients of all ages and demographics have reported a great experience receiving care in the home. The company has also achieved impressive cost savings, averaging $1,500 per encounter. They have established partnerships with health insurance companies, primary care providers, and large health systems to expand access to their services.
Challenges and the Future of Care Delivery
While care delivery in the home has come a long way, there are still challenges to overcome. The transition from fee-for-service to value-based models is slow, and the healthcare industry needs more players to take on risk and focus on managing patient populations more effectively outside of expensive facilities. However, there is great optimism for the future, with the continued growth of care delivery in the home, advancements in telehealth, artificial intelligence, and the potential to keep clinicians practicing at the top of their license.
In the past, people considered it impossible to deliver high-quality care at the patient’s home. Now, it’s becoming the new norm.
In this episode, Kevin Riddleberger, co-founder and Chief Strategy Officer at DispatchHealth, explains how he and his team are revolutionizing home-based healthcare. Kevin emphasizes the importance of clinicians in digital health, highlighting their role in improving patient experiences and offering valuable insights. He discusses the challenges and opportunities in shifting care from traditional facilities to the home, addressing workforce shortages, and leveraging technology, including AI and telehealth, for effective patient engagement. Kevin advocates for clinicians to stay open-minded, network with thought leaders, and seize opportunities in the digital health space, while his future vision centers on expanding the system of care within the home and underscores the importance of collaboration among diverse clinical backgrounds.
Tune in and learn about the rapid transformation of home-based care in he
Resources:
Connect and follow Kevin Riddleberger on LinkedIn.
Memora Health is the leading technology platform for virtual care delivery and complex care management. Memora partners with leading health systems, health plans, life science companies, and digital health companies to transform the care delivery process for patients and care teams. The company’s platform digitizes and automates complex care workflows, supercharging care teams by intelligently triaging patient-reported concerns and data to appropriate care team members and providing patients with proactive, two-way communication on their care journeys.
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