254 - Vasu Raja, Fmr. Chief Commercial Officer, American Airlines

Vasu Raja, the former Chief Commercial Officer at American Airlines, shares his insights reflecting on 9/11's lasting impact on aviation. He discusses airline loyalty programs, questioning the effectiveness of recent regulatory measures by the DOT. Raja delves into the challenges of air traffic control and the rise of ultra-low cost carriers, touching on baggage fees and their effect on customer loyalty. He emphasizes the importance of innovation and personalization in enhancing the travel experience while navigating the complexities of airline economics and labor relations.