

254 - Vasu Raja, Fmr. Chief Commercial Officer, American Airlines
15 snips Sep 11, 2024
Vasu Raja, the former Chief Commercial Officer at American Airlines, shares his insights reflecting on 9/11's lasting impact on aviation. He discusses airline loyalty programs, questioning the effectiveness of recent regulatory measures by the DOT. Raja delves into the challenges of air traffic control and the rise of ultra-low cost carriers, touching on baggage fees and their effect on customer loyalty. He emphasizes the importance of innovation and personalization in enhancing the travel experience while navigating the complexities of airline economics and labor relations.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Intro
00:00 • 2min
Navigating Airline Loyalty Programs
02:26 • 8min
Challenges in Air Traffic Control and Airline Dynamics
10:12 • 8min
The Influence of Baggage Fees on Airline Competition
17:51 • 3min
Navigating the Skies: A Journey Through Airline Leadership
20:23 • 21min
Innovating Airline Personalization
41:50 • 4min
Reflections on Career Transitions and Upcoming Aviation Events
45:34 • 2min
Engaging Labor Perspectives in Airline Economics
47:45 • 5min