
WorkCookie - Get Ahead with Industrial/Organizational Psychology in the Workplace Encore: [Ep. 279 - Leading through Chaotic Change]
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Dec 31, 2025 Dr. MaryJo Burchard, an expert in organizational leadership and creator of the DUEL Leadership Model, shares her insights on navigating chaotic change. She emphasizes the importance of readiness over mere buy-in and discusses how leaders can reframe change conversations to meet team needs. Topics include recognizing signs of being stuck in buy-in mode, the impact of compounded change fatigue, and the vital role of early engagement. MaryJo advocates for transparency and humanity in leadership, prioritizing clarity and trust in tumultuous times.
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Why She Goes To The Dumpster Fire
- MaryJo prefers working in crises because effective interventions in chaos prove they work.
- She argues fixing the worst situations shows methods that will also work in healthy contexts.
Plan Versus Prepare
- Planning sets goals and measurables while preparation anticipates risks, needs, and resources.
- MaryJo Burchard warns leaders not to conflate planning with readiness during chaotic change.
DUEL Readiness Framework
- Readiness means being prepared mentally or physically and is distinct from convincing people something is good.
- The DUEL model explains readiness across Details, Unknowns, Emotions, and Legacy.

