Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

#157 Your Questions, Answered: Commission, Supplier Leverage, and Training Strategies

Dec 24, 2024

A live Q&A dives into crucial topics for home service business owners. Discover strategies for competitive compensation and impactful training programs. Learn how AI can elevate call center efficiency. Explore ways to manage seasoned teams and create scalable HVAC models. Attract top talent through strong benefits and simplify processes for growth. Hear about impressive year-over-year growth milestones and the role of effective partnerships in achieving success.

30:37

AI Summary

AI Chapters

Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Attracting skilled professionals hinges on offering competitive compensation packages that surpass industry standards to achieve growth.

Regular employee training, including supplier-led sessions, is essential for enhancing skills and improving service quality in home service businesses.

Deep dives

Importance of Competitive Compensation

Compensation plays a crucial role in attracting top talent, and industry standards must be closely adhered to, if not surpassed. Companies that offer competitive salaries are more likely to attract skilled professionals, leading to improved overall performance. Additionally, individuals looking for employment will be more inclined to choose a company that offers better compensation compared to its competitors. Therefore, organizations should prioritize establishing compensation packages that are visibly appealing to potential hires in their respective industries.

Maximizing Growth Through Partnerships and Effective Hiring Strategies

4min

Optimizing Costs and Enhancing Employee Training Strategies

26min

In this live Q&A session, we dive into some of the most pressing topics for home service business owners. From crafting competitive compensation packages and building impactful training programs to exploring how AI can transform call center operations.

We also discuss strategies for managing seasoned teams, creating scalable HVAC business models, and attracting top talent with strong benefits. Plus, we touch on simplifying processes to pave the way for smoother growth.

For more in-depth discussions, tune in to our exclusive FB group and don’t miss out on future live sessions.

HUGE SHOUT OUT:

In a year where many in the industry faced challenges, we’re thrilled to have hit the low 20s, outperforming expectations and driving serious growth. A huge part of that success is thanks to Service Scalers.

For the past couple of years, Sam Preston and his team have been invaluable partners, helping us achieve:
✅ Best-in-class SEO
✅ Top-tier PPC campaigns
✅ Dominance in LSA and GMB marketing

Because of their support, we’re celebrating 46% year-over-year growth—a milestone we’re incredibly proud of. As we set our sights on the low 30s for next year, we know Service Scalers will continue to be a strategic partner, keeping us ahead of AI trends, optimizing our SEO, and helping us stay at the top where we belong.

If you’re in the trades and ready to level up your marketing, do yourself a favor and check out ServiceScalers.com. Sam and his team are nothing short of killers.

Contact Owned and Operated:

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export