Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

#157 Your Questions, Answered: Commission, Supplier Leverage, and Training Strategies

12 snips

Dec 24, 2024

A live Q&A dives into crucial topics for home service business owners. Discover strategies for competitive compensation and impactful training programs. Learn how AI can elevate call center efficiency. Explore ways to manage seasoned teams and create scalable HVAC models. Attract top talent through strong benefits and simplify processes for growth. Hear about impressive year-over-year growth milestones and the role of effective partnerships in achieving success.

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ADVICE

Effective Interviewing

Focus interview questions on past actions to predict future behavior.
Avoid discriminatory questions; consult resources or legal counsel for guidance.

ANECDOTE

New Construction HVAC

John Wilson finds new construction HVAC businesses challenging.
He cites Matt Ballard's $65 million new construction business as an example of success.

ADVICE

Training Strategies

Structure training programs with regular, repeated basic concepts.
Leverage supplier training for technical aspects and product knowledge.

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In this live Q&A session, we dive into some of the most pressing topics for home service business owners. From crafting competitive compensation packages and building impactful training programs to exploring how AI can transform call center operations.

We also discuss strategies for managing seasoned teams, creating scalable HVAC business models, and attracting top talent with strong benefits. Plus, we touch on simplifying processes to pave the way for smoother growth.

For more in-depth discussions, tune in to our exclusive FB group and don’t miss out on future live sessions.

HUGE SHOUT OUT:

In a year where many in the industry faced challenges, we’re thrilled to have hit the low 20s, outperforming expectations and driving serious growth. A huge part of that success is thanks to Service Scalers.

For the past couple of years, Sam Preston and his team have been invaluable partners, helping us achieve:
✅ Best-in-class SEO
✅ Top-tier PPC campaigns
✅ Dominance in LSA and GMB marketing

Because of their support, we’re celebrating 46% year-over-year growth—a milestone we’re incredibly proud of. As we set our sights on the low 30s for next year, we know Service Scalers will continue to be a strategic partner, keeping us ahead of AI trends, optimizing our SEO, and helping us stay at the top where we belong.

If you’re in the trades and ready to level up your marketing, do yourself a favor and check out ServiceScalers.com. Sam and his team are nothing short of killers.

Special Thanks to Avoca AI Coaching and Training

Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’.

Click here to schedule your demo today.

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

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