Remaining a non-anxious presence when someone unloads their anxiety on you is extremely difficult. Learning how emotional process works can give you the perspective to help you be calm. It can also help you to focus on how to respond to reduce the anxiety of the situation, as well avoid taking responsibility for other people's issues.
Show Notes:
Generation to Generation: Family Process in Church and Synagogue. This is dense reading. But, it is the definitive work on how to be a non-anxious leader.
The Bowen Center for the Study of Family. This links to a brief primer on family systems theory.
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