Trends in Patient Behavior Post-COVID

Cancellations and no-shows have significantly increased in dental practices since COVID, rising from 6-7% pre-pandemic to an average of 14-15% currently. This trend reflects broader societal changes in how appointments are perceived, making it more acceptable for patients to cancel. It prompts dental practices to adopt proactive strategies, such as improved cancellation policies and patient communication, to mitigate the impact of these cancellations. Understanding this trend is crucial, as practices must adapt to maintain their schedules despite the rising prevalence of appointment cancellations.