The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom Built For You Spring '25: Fin Can Now See, Speak, and Take Action
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Mar 20, 2025 In this discussion, Brian Donoghue, VP of Product at Intercom, dives into the exciting enhancements of their AI agent, Fin. He reveals how Fin can now process multimedia inputs and features real-time translation to elevate customer interactions. The conversation shifts to AI's role in revolutionizing support, emphasizing empathy in automated interactions. Brian also showcases Fin's capabilities in managing complex tasks like refunds through advanced automation, ultimately transforming customer service across multiple platforms.
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AI's Impact on Customer Service
- AI can resolve most customer questions, improving customer experience.
- This allows human teams to focus on more complex issues.
Overcoming Language Barriers
- Use real-time translation in your inbox to break down language barriers.
- This allows any agent to support any customer, regardless of language.
FinVision and Image Analysis
- Customers often share images to clarify issues, especially via email or social media.
- FinVision analyzes these images, extracting key details and speeding up resolutions.