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Recent updates to the AI agent, Finn, have significantly expanded its capabilities to improve customer support experiences. Finn can now understand and interpret multimedia content, such as screenshots and photos, which allows customers to describe their issues visually, streamlining problem resolution. This technological advancement can dramatically speed up the time to resolution, as images provide clarity to issues that might be challenging to articulate in text. For instance, a customer having trouble with data settings can simply share a screenshot rather than navigating through detailed troubleshooting steps.