Leaders in Customer Loyalty, Powered by Loyalty360

Floor & Decor’s Unique PRO Rewards Changes Member’s Business, Lives

Feb 12, 2021

Matt Goldberg, Director Of Pro Strategy And Loyalty at Floor & Decor, discusses their award-winning loyalty program with unique rewards for professionals, adapting to COVID-19 challenges, analyzing program effectiveness, and the benefits of cross collaboration in Loyalty 360.

22:58

Episode guests

Matt Goldberg

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Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Floor & Decor's Pro Premier Rewards emphasizes partnership loyalty through a points-based system, fostering customer engagement.

Floor & Decor's ProPartner Services offer tools for business growth, showcasing commitment to lasting relationships with professionals.

Deep dives

Floor & Decor's Awards and Success in Loyalty Programs

Floor & Decor received three prestigious awards including platinum in B2B Customer Loyalty, gold in Program Partnership Strategy, and bronze in the overall category. Matt Goldberg, the Director of Pro Strategy and Loyalty, discusses his role in crafting loyalty strategies for their professional customer segment, focusing on data analytics, KPIs, and optimizing loyalty programs to enhance customer loyalty and satisfaction.

Intro

2min

Building Emotional Loyalty through Unique Rewards for Professionals

13min

Adapting to Changing Customer Needs in Light of COVID-19

2min

Analyzing Loyalty Program Effectiveness with KPIs

4min

Benefits of Membership and Cross Collaboration in Loyalty 360

2min

Send us a text

Matt Goldberg is the Director Of Pro Strategy And Loyalty at Floor & Décor, which won three awards during the recent Loyalty 360 Award presentation, including a Platinum in the B2B Customer Loyalty category, a Gold in the Program Partnership Strategy, and a Bronze in the 360-Degree category, which is our overall category based on a number of solutions.

Mark Johnson from Loyalty360 recently interviewed with Matt about Floor & Décor’s unique loyalty program and winning the coveted awards.

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Leaders in Customer Loyalty, Powered by Loyalty360

Floor & Decor’s Unique PRO Rewards Changes Member’s Business, Lives

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

Deep dives

Floor & Decor's Awards and Success in Loyalty Programs

Floor & Decor's Loyalty Program: Pro Premier Rewards

Growing Partnerships and Strengthening Brand Loyalty

Remember Everything You Learn from Podcasts