

Floor & Decor’s Unique PRO Rewards Changes Member’s Business, Lives
Feb 12, 2021
Matt Goldberg, Director Of Pro Strategy And Loyalty at Floor & Decor, discusses their award-winning loyalty program with unique rewards for professionals, adapting to COVID-19 challenges, analyzing program effectiveness, and the benefits of cross collaboration in Loyalty 360.
Chapters
Transcript
Episode notes
1 2 3 4 5
Intro
00:00 • 2min
Building Emotional Loyalty through Unique Rewards for Professionals
02:05 • 13min
Adapting to Changing Customer Needs in Light of COVID-19
15:26 • 2min
Analyzing Loyalty Program Effectiveness with KPIs
17:04 • 4min
Benefits of Membership and Cross Collaboration in Loyalty 360
21:09 • 2min