Analyzing Loyalty Program Effectiveness with KPIs

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Matt Goldberg is the Director Of Pro Strategy And Loyalty at Floor & Décor, which won three awards during the recent Loyalty 360 Award presentation, including a Platinum in the B2B Customer Loyalty category, a Gold in the Program Partnership Strategy, and a Bronze in the 360-Degree category, which is our overall category based on a number of solutions. 

Mark Johnson from Loyalty360 recently interviewed with Matt about Floor & Décor’s unique loyalty program and winning the coveted awards.