Hospitality Daily Podcast How Our Former Summer Camp Become One of The Best 100 Hotels in the World - Lisa Karvellas, Cedar Lakes Estate
Jul 12, 2024
11:09
In this episode, Lisa Karvellas, co-owner of Cedar Lakes Estate, shares insights on how her business has achieved recognition as one of the Travel & Leisure Best 100 Hotels in the World and the unique ways her team creates memorable experiences for guests.
- Attentive Service: Discover the importance of personalized service and how small, thoughtful gestures by staff can leave lasting impressions on guests.
- Maintaining Energy and Inspiration: Understand how Lisa and her team stay inspired and energized, especially when managing high-stakes events like weddings.
- Effective Communication: Hear about the role of communication in fostering a strong team culture, including the structure and benefits of their weekly company-wide meetings.
If you liked this, you may enjoy our other episodes with Lisa:
- How We Created "Summer Camp" for Spotify, Unforgettable Weddings & More
- Secrets to a 4% Employee Turnover Rate: Here's How We Earned Inc. 500 Best Places to Work Recognition
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands