How to Create Personalised Employee Experiences (an Interview with Piyush Mehta)
Oct 24, 2023
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HR and People Analytics Leader, Piyush Mehta, discusses strategies for personalized employee experiences at Genpact. Topics covered include data-driven tools, the impact of HR on business growth, and the potential of generative AI in HR. They also explore how HR can shape the future of work and the world.
Personalized employee experiences enhance engagement, loyalty, and productivity, leading to organizational success.
HR technology, such as the AMBA platform, genome, talent match, and the virtual water cooler, plays a crucial role in shaping employee experiences at GenPACT.
Deep dives
Importance of Employee Experience in the Talent Marketplace
In this podcast episode, Piyush Mehadda, Chief Human Resources Officer at GenPACT, discusses the significance of employee experience in the candidate-driven market. He emphasizes the need for organizations to create workplaces that go beyond the ordinary in order to attract and retain the best talent. Piyush shares insights on GenPACT's employee listening strategy, which utilizes their ground-breaking platform, AMBA, to capture valuable employee feedback and drive meaningful change. He also highlights the role of people analytics and technology in shaping the employee experience at GenPACT, mentioning their tools such as AMBA, genome, talent match, and the virtual water cooler.
The Fundamentals of HR and the Role of CHRO
Piyush Mehadda reflects on the role of the Chief Human Resources Officer (CHRO) and how it has remained fundamentally the same over time. He stresses the importance of meeting talent needs by attracting and retaining quality employees and enabling their growth within the organization. Piyush acknowledges the impact of data and technology in the HR landscape, highlighting the tools available to HR professionals to fulfill talent requirements. He also emphasizes the significance of organizational purpose, culture, leadership quality, rewards, and career prospects as key elements in attracting and engaging employees.
Enhancing Employee Experience with HR Technology
Piyush Mehadda explains how GenPACT leverages HR technology to enhance employee experience. He discusses their engagement tool, AMBA, which measures employee engagement and provides valuable insights to drive action. Piyush also mentions the genome platform, which offers virtual learning and development opportunities, and the talent match system, which effectively matches individuals with suitable internal job openings. Additionally, he introduces the virtual water cooler, a tool designed to strengthen weak ties among employees in a remote work environment. Piyush emphasizes the importance of focusing on a few impactful initiatives rather than spreading resources thinly.
As HR and People Analytics Leaders, we know that personalised employee experiences have a profound impact on organisational success. It’s the secret ingredient that unlocks the unique needs, aspirations, and journeys of your workforce – enhancing employee engagement, loyalty and productivity. So in the latest episode of the Digital HR Leaders Podcast, we're diving deep into how Genpact, the global professional powerhouse organisation, are achieving just that.
Joining David Green on this quest, is Piyush Mehta, the Chief Human Resources Officer at Genpact, to unravel the strategies and innovations that have shaped and personalised the employee experiences across Genpact’s vast global footprint.
In this episode, topics covered include:
The transformative power of personalised employee experiences in achieving organisational success
Insights into Genpact's innovative strategies for tailoring employee journeys
The role of data-driven tools and technology in shaping employee experiences
The impact of HR on business growth and client satisfaction
The potential of generative AI in HR and its real-world applications
Inspiring ideas on how HR can shape the future of work and the world
Don't miss this opportunity to gain exclusive insights that will propel your employee experience to new heights. This episode was brought to you in partnership with eQ8, a strategic workforce management tool. Explore eQ8's cutting-edge solutions at eQ8.ai/Insight222.